Shipping policy


Shipping Policy

To ensure our desserts arrive fresh and in the best possible condition, we follow the shipping policy outlined below:

Shipping Days

All orders are shipped on Mondays to prevent packages from being held in transit over the weekend.

Order Processing

Orders can be placed at any time during the week.

  • We open orders on Monday
  • We close orders on Friday
  • Any order placed on Friday or after will be shipped the following Monday

Shipping Method

Depending on your location, orders are shipped via UPS Next Day Air or UPS 2nd Day Air.

Delivery Responsibility

It is the customer’s responsibility to ensure that:

  • The shipping address provided is correct
  • Someone is available to receive the package upon delivery

We are not responsible for packages that are left unattended, stolen, or damaged after delivery.

Perishable Products

All of our products are perishable. For best quality, packages should be opened and refrigerated immediately upon arrival.

Carrier Delays

Once your package has been handed over to UPS, we are not responsible for delays caused by the carrier, including weather conditions, mechanical issues, or other circumstances beyond our control.

Incorrect Addresses

We are not responsible for lost packages or additional shipping charges due to incorrect or incomplete addresses provided by the customer.

Shipping Damages

All of our products are carefully packaged with protective insulated materials and ice packs to help maintain their quality during transit. Once an order has been shipped and accepted by the carrier, Sugar Desserts is not responsible for damages, delays, mishandling, or temperature changes that may occur during delivery. By placing an order, you acknowledge and accept the risks associated with shipping perishable items and agree that Sugar Desserts is not liable for issues that arise after the package has been transferred to the shipping carrier.

Shipping Fees

Shipping fees are non-refundable once the order has been shipped.

If you have any questions about your order or shipment, please contact us we’re happy to help!